Policies & Procedures

Deposits & Cancellations

A booking cannot be confirmed until a deposit/payment is received and receipted. Once a booking is confirmed a contract exists with Coalmine Beach Holiday Park and you accept the terms and conditions of this booking.

Booking Cancellations: Off Peak cancellations- must be made 30+ days prior to your arrival date. Peak cancellations – must be made 60+ days prior to your arrival date. If a booking cancellation is not made in accordance with this policy then there is no refund available.

Cancellations made in accordance to the above will receive a refund of the deposit minus a $30 administration fee. Please check your holiday dates carefully. Cancellations must be made via email or phone.

We strongly recommend travel insurance for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or unexpected weather conditions.

Privacy Policy

Coalmine Beach Holiday Park is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including reservations, correspondence, by telephone and email, via our website www.coalminebeach.com.au, from online booking agents, Facebook and from third parties. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Pre-Authorisation

A credit card pre-authorisation or imprint of $100 is required at check-in for all Cabins, Chalets and Luxury Glamping Tents. This covers any accidental damages, excessive mess or theft which may occur. This pre-authorisation appears on your bank statement however the money is never taken by Coalmine Beach Holiday Park unless action is required. The $100 will automatically zero itself out after 7-10 days. We ask that all kitchens be left neat and tidy, free of all rubbish and the dishes washed, dried and put back where they belong. The Pre-authorisation will be processed accordingly. Should you have any queries regarding this policy please contact our reception.

Rates

  • Rates are for 2 adults, per night for all bookings.
  • Additional charges apply for extra people per night on all sites and accommodation.
  • Rates are subject to change without notice.
  • Please contact the office for more details.
  • Phone 08 98 401 026 or Email us at info@coalminebeach.com.au

Accommodation & Site Requests

We make every effort to fulfill our guest’s requests. However at times we are unable to fulfill those requests due to a guest that is already staying with us may wish to extend their stay or maintenance may need to be carried out on accommodation or sites. So we can not guarantee requested sites.

Minimum Booking Periods

Minimum booking periods apply in Peak Seasons and long weekends. There is a 7 night minimum booking for the Christmas/New Year period and 3 nights minimum stay for all long weekends.

Campfires

In compliance with the Bush Fires Act and Shire Regulations, camp fires are prohibited within Coalmine Beach Holiday Park from November/December through to March/April each year. These dates may be extended dependant upon weather conditions and advise from the local shire. Fire wood is available from reception in season. Please confirm with staff about site allocation, before arrival, if you want a site with a fire pit (Subject To Availability). No Personal Fire Pits are permitted at Coalmine Beach.

Pets

Pets are not permitted within Coalmine Beach Holiday Park and surrounding National parks. Please arrange to leave your pets at home. Service Dogs are allowed entry only with service papers which must be sighted on arrival.

Policies and procedures are subject to change.

Please speak to our lovely staff if you wish to discuss any of our park policies.